Terms of Service

1. Introduction and Scope
This policy comprehensively explains the rules and rights applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and enjoy value-added services. We always adhere to a “customer-first” principle and are committed to providing you with a high-quality, practical, and thoughtful home shopping experience. We fully recognize the importance of your rights and strictly comply with this service policy to ensure comprehensive protection at every stage of your shopping journey.

2. User Accounts and Website Responsibility Scope

User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure smooth transaction processing.

You are responsible for safeguarding your account credentials and password and must not share them with others. Your account serves as your exclusive credential for all activities and transactions on our platform, and you are fully responsible for all actions conducted under your account.

If you detect any abnormal login activity, unauthorized transactions, or suspicious behavior, you must contact us immediately. We will take prompt measures to protect your account. However, we are not responsible for risks resulting from personal negligence.

Website Responsibility Scope
We will make every effort to ensure the safe and stable operation of our website. However, due to force majeure events or technical issues, interruptions or errors may occur. In such cases, we will address the issues promptly, but we are not liable for any direct or indirect losses resulting from such interruptions.

3. Product Information, Inventory, and Pricing Rights

Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you find any inconsistencies, please inform us promptly.

Real-Time Inventory
Inventory levels may change rapidly. If a product becomes out of stock after you place an order, we will contact you promptly to offer an alternative solution or a full refund.

Pricing and Adjustments
Prices may change due to market factors or promotional activities. The price confirmed at the time of order placement is the final price. We reserve the right to correct pricing errors prior to shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details. The order is considered valid only after it has been accepted by us.

Payment Methods
We offer secure payment methods (such as credit/debit card payments). If you encounter any issues during payment, please contact customer service for assistance.

5. Shipping and Delivery Details

Processing Time: 1–3 business days.

Delivery Area: Within the United States.

Delivery Time: Shipping time is 5–8 business days after dispatch, depending on external conditions.

Shipping Fees:
Orders over $119.99: Free shipping
Orders under $119.99: $9.99 shipping fee

Taxes: All product prices include applicable duties and taxes. No additional charges are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You have the right to cancel your order at any time before it has been shipped, with no cancellation fee. To cancel, please contact customer service via email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, refunds will be processed within 1–5 business days and returned to the original payment method.

Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled. You may choose one of the following options:

Refusal of Delivery:
You may contact the shipping carrier to refuse the package. Once the returned item is received by us, we will process your refund within 1–5 business days, issued to your original payment method.

Return After Delivery:
If the package has been successfully delivered, you may request a return and refund. After confirming that the item is in good condition, we will process your refund within 1–5 business days, issued to your original payment method.

7. Return and Refund Policy

Return Eligibility
You are entitled to request a return or exchange within 35 days. Items must remain unused and include original packaging, tags, and proof of purchase.

Process
Please contact customer service via email and describe the item and reason for the return or exchange. Our support team will guide you through the process.

Processing Time
We typically process refunds within 1–5 business days after receiving and inspecting the returned package. Refunds will be issued to the original payment method. For exchanges, new items will be shipped promptly after approval.

For more details, please refer to our Return & Exchange Policy.

8. Privacy and Data Protection
We only collect necessary user data and protect it through encryption and access control measures. Except as required by law, we will not disclose your information to third parties without your consent.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law
In the event of a dispute, we will first seek to resolve it through friendly negotiation. If negotiation fails, the dispute may be submitted to a court with proper jurisdiction.

10. Amendments to Terms of Service
We reserve the right to modify this policy. Any changes will be published on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect losses, data loss, or loss of profits arising from the use or inability to use our services. Users assume all risks associated with website usage.

12. Intellectual Property
All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. No one may copy, modify, distribute, or use such content for commercial purposes without authorization.

13. Contact Information
Phone: +1 (305) 388-5702
Email: assist@veltrivoqelz.com
Address: 5900 NW 44th St #215, Lauderhill, FL 33319, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)