Shipping Policy

We process and ship orders from our warehouse Monday through Friday, excluding weekends and official public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information. If you do not receive this email, please check your spam or junk folder first.

Order Processing Time
Order processing time is 1–3 business days.

Orders placed and paid before 6:00 PM on a business day will begin processing on the same day.
Orders placed after 6:00 PM will begin processing on the next business day.
Orders placed on weekends or public holidays will begin processing on the next available business day.

Shipping Time
After dispatch, the estimated delivery time is 5–8 business days.

Shipping Coverage
We currently ship only within the United States.

Shipping Fees
Orders under $119.99: $9.99 shipping fee
Orders of $119.99 or more: Free shipping

Order Tracking
You may track your order status by visiting the “Order Tracking” page on our website and entering your order information.

Change of Shipping Address
If you need to change your shipping address, please contact us via email within 24 hours after placing your order. After this period, your order may already be in processing or shipped, and we may not be able to guarantee any changes.

Customer Service
If you have any questions regarding your order, please feel free to contact us:

Phone: +1 (305) 388-5702
Email: assist@veltrivoqelz.com
Address: 5900 NW 44th St #215, Lauderhill, FL 33319, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)