Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website, mobile applications, and furniture sales services.
1. Scope of This Policy
This policy applies to all individuals who access our website, use our applications, or make purchases from us. It covers information we collect directly from you (for example, when you shop, register on our website, participate in surveys, or communicate with customer service), as well as information collected through technical means such as cookies.
2. Information Collection and Use of Cookies
2.1 Information Collection
We may collect personal information that you voluntarily provide, such as your name, email address, phone number, shipping address, and payment information. In addition, we may collect interaction data from your use of our website, such as pages visited, products viewed, and time spent on our platform.
2.2 Use of Cookies
We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device when you visit a website.
Necessary Cookies: These cookies are essential for the proper functioning of the website, such as adding items to the shopping cart and completing purchases.
Analytics Cookies: These cookies help us understand how users interact with our website so we can improve functionality and performance.
Marketing Cookies: These cookies are used to display relevant advertisements based on your interests. You may disable these cookies through your browser settings.
3. Use and Sharing of Information
3.1 Use of Information
We use the information we collect to:
Process and fulfill your orders;
Provide you with updates, promotions, and offers;
Improve our website, products, and services;
Respond to your inquiries and requests;
Detect and prevent fraud and illegal activities.
3.2 Information Sharing
We do not sell or arbitrarily share your personal information with third parties, except in the following circumstances:
Logistics service providers (such as courier companies and transportation carriers);
Technology and marketing service providers, under compliance with our privacy terms;
Legal requirements, such as valid requests from judicial or government authorities.
4. Data Storage and Cookie Management
4.1 Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected. After that period, we securely delete the data in accordance with applicable regulations.
4.2 Your Rights Regarding Cookies
You may block or delete cookies through your browser settings. However, please note that this may affect the functionality of the website. By continuing to use our website, you agree to the use of cookies.
5. User Rights
You have the right to:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data under applicable legal conditions.
Objection: Object to the use of your data for marketing or analytics purposes.
Withdrawal of Consent: Withdraw your consent to data processing at any time.
To exercise any of these rights, please contact our privacy team via email. We will respond within the time period required by applicable law.
6. Legal Basis and Compliance
We process your personal data based on the following legal grounds:
Your explicit consent;
Necessity for the performance of a contract with you;
Compliance with legal obligations;
Our legitimate interests (such as improving services or preventing fraud).
We comply with applicable data protection laws and the General Data Protection Regulation (GDPR). We collect only necessary user data and protect it through encryption and access control measures. Except as required by law, we will not disclose your information to third parties without your consent.
7. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Phone: +1 (305) 388-5702
Email: assist@veltrivoqelz.com
Address: 5900 NW 44th St #215, Lauderhill, FL 33319, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)